Privacy Policy
Your privacy matters to us. This comprehensive policy explains how Synexor collects, uses, and protects your personal information when you use our interactive mobile design platform.
Information We Collect
Personal Information You Provide
When you register for Synexor's services, we collect information that you voluntarily provide to us. This includes your name, email address, phone number, and company information. We also collect any content you create, upload, or share through our platform, including design projects, comments, and feedback.
Account Information: Name, email address, phone number, billing address, and payment information when you create an account or make purchases.
Profile Data: Professional information, company details, job title, and any optional profile information you choose to share.
Content and Communications: Design projects, messages, comments, feedback, and any other content you create or share on our platform.
Support Communications: Information you provide when contacting customer support, including correspondence and technical details about issues you're experiencing.
Automatically Collected Information
We automatically collect certain information when you use our services to improve functionality and user experience. This includes technical information about your device, browser, and how you interact with our platform.
| Data Type | Information Collected | Purpose |
|---|---|---|
| Device Information | IP address, browser type, operating system, device identifiers | Security, compatibility, technical support |
| Usage Data | Pages visited, features used, time spent, click patterns | Platform improvement, analytics, user experience |
| Location Data | General geographic location based on IP address | Localization, fraud prevention, analytics |
| Cookies & Tracking | Session cookies, preference cookies, analytics cookies | Authentication, personalization, performance monitoring |
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services. Your data helps us deliver personalized experiences, ensure platform security, and develop new features that benefit our community of designers and developers.
We never sell your personal information to third parties. Your creative work and personal data remain under your control, and we only use information as described in this policy.
Primary Uses of Your Information
Service Delivery: Providing access to our platform, processing your design projects, enabling collaboration features, and delivering customer support.
Communication: Sending important account notifications, service updates, security alerts, and responding to your inquiries and support requests.
Platform Improvement: Analyzing usage patterns to enhance user experience, develop new features, fix bugs, and optimize performance.
Security and Compliance: Protecting against fraud, unauthorized access, and security threats while maintaining compliance with legal requirements.
Information Sharing and Disclosure
We maintain strict controls over your personal information and only share data in limited circumstances. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
When We May Share Information
Service Providers: We work with trusted third-party service providers who assist us in operating our platform, processing payments, providing customer support, and delivering services to you. These providers are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.
Legal Requirements: We may disclose your information if required by law, legal process, or government request. We may also share information to protect our rights, property, or safety, or that of our users or the public, as required or permitted by law.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our platform before your information is transferred.
Your Rights and Choices
You have significant control over your personal information and how it's used. We provide multiple ways for you to access, update, and manage your data, ensuring you maintain control over your privacy.
Access and Control
Access Your Data: You can review and download your personal information and account data at any time through your account settings.
Update Information: You can modify your account information, contact details, and preferences through your profile settings.
Delete Your Account: You can request account deletion at any time. We will remove your personal information within 30 days of your request.
Communication Preferences: You can opt out of non-essential communications while still receiving important account and security notifications.
Data Security and Protection
We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices include technical, administrative, and physical safeguards designed to protect your personal information.
Security Measures
All data transmission is encrypted using industry-standard SSL/TLS protocols. We store your information on secure servers with restricted access, regular security audits, and continuous monitoring for potential threats. Our team follows strict security protocols and receives regular training on data protection best practices.
We maintain backup systems to ensure data availability and recovery capabilities. Access to personal information is limited to authorized personnel who need it to provide services to you. We regularly review and update our security practices to address emerging threats and maintain the highest level of protection.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services to you. We may retain certain information for longer periods when required by law, for legitimate business purposes, or to resolve disputes.
Retention Periods
Account Information: Retained while your account is active and for up to 12 months after account closure to allow for account recovery and address any potential issues.
Usage Data: Anonymized usage data may be retained longer for analytical purposes and platform improvement. This data cannot be used to identify you personally.
Legal Compliance: Some information may be retained longer when required by law, such as financial records for tax purposes or data needed for legal proceedings.
International Data Transfers
Synexor operates primarily in the United States, and your information may be transferred to, processed, and stored in the United States and other countries where we or our service providers operate. We ensure that any international transfers comply with applicable privacy laws and include appropriate safeguards to protect your information.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and sending you an email notification if you have an account with us.
Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your rights, or need to report a privacy concern, please contact us using the information below.
help@dowlad-oronge.lat
Phone
+1 (706) 291-9931
Address
301 Coventry Close
Chesapeake, VA 23320
United States